Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to report a damaged, defective, or incorrect item.

To be eligible for a refund, your item must have arrived damaged, defective, or incorrect. You may be asked to provide photos of the issue along with your proof of purchase.

To start a claim, please contact us at info@myfloaty.com. Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

If you have any questions, you can always contact us at info@myfloaty.com.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns or issue refunds for products that are delivered in good condition and as described.

Refunds or replacements are only available if the item arrives damaged, defective, or incorrect.

We also do not accept returns or refunds for:

• Change of mind.
• Used items.
• Sale items.
• Gift cards.
• Personalized or custom-made products.
• Perishable goods.
• Personal care products.
• Hazardous materials, flammable liquids, or gases.

Exchanges

We do not offer direct exchanges. If your item arrives damaged, defective, or incorrect, please contact us and we'll work with you to resolve the issue.

Refunds

Once your claim has been reviewed and approved, your refund will be processed to your original payment method within 14 business days. Please note that your bank or card provider may require additional time to complete the transaction.

If more than 14 business days have passed since your refund was approved, please contact us at info@myfloaty.com.